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- Updating Account Information
- Shipping & Delivery
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The Laptop Shop delivers to all UK locations. A surchage for non-mainland locations will apply to all orders.
We aim to delivery within 3 working days but cannot be held responsible for delays. We will notify you by email or phone if we cannot get your order delivered to you within a reasomable amount of time.
- Privacy & Security
- You may voluntarily give personal data to secure access, where required, to parts of the website; for example, to register or to sign-up for a newsletter.Your personal data will only be used to fulfil your order or request for information and for TheLaptopShop.co.uk security and marketing purposes.You can opt out of receiving further marketing material by contacting us.Your personal data will only be disclosed to third parties where it is necessary to comply with your online request, where it is required for TheLaptopShop.co.uk security and marketing purposes or where TheLaptopShop.co.uk is required to do so by law.All reasonable measures are taken by TheLaptopShop.co.uk to ensure that the data collected on the website is accurate and remains accurate during processing and storage. You should be aware that the internet is an insecure medium and the integrity and security of personal data cannot be guaranteed during transmission.You may request details of your personal data held by the TheLaptopShop.co.uk to verify the data is correct.You can request a copy of your data by writing to - Customer Support. TheLaptopShop.co.uk. 115 Penn Hill Ave, Poole, Dorset, BH14 9LY.
- Alterations to these terms - TheLaptopShop.co.uk reserves the right to amend these terms and conditions in whole or in part, at anytime without notification. Up to date terms will always be available on the website.
- Returns & Replacements
- Items Damaged in Transit - If any items were damaged during transit, we ask that you report it to us within 7 working days (please note that this is 2 working days for our business customers).
- If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.
- Items should be returned in their original packaging complete with all accessories and documentation. Once received back, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.Items
- Faulty on Arrival - If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
- Items Faulty in Warranty Period - If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)
- Refurbished Items / Ex-Display - Please note that our refurbished / ex-display stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
- If you change your mind - If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method. The Distance Selling Regulations do not apply to business customers however we are happy to accept your return. We charge a 20% restocking fee may apply business customers.
- Need to return an item - Please contact us for more information.
- Payment, Pricing & Promotions
- Prices and other conditions listed on the website are for information purposes only and are subject to change without notice.
- Viewing Orders
- To view you orders please log into your account.
- Updating Account Information
- Your account can be updated at any time by logging into your account.
